Work Experience
Progressive Insurance
Customer Relations Manager - Personal Lines - Remote
May 2022 to Present
Assist and Educate customers in relation to requested changes to their auto insurance. Process Payments and set expectations of changes in customer billing/payments. Situational awareness and analytics on addressing customer issues some times involving other departments. High volume call center environment.
Store Manager - Albion, MI
October 2021 to May 2022
In addition to my previous position’s responsibilities, I now head a full team. Account management, Sales and inventory ordering are regular parts of my new routine.
Assistant Sales Manager - Charlotte, MI
December 2019 to October 2021
My duties include, customer service, scheduling and assisting with furniture deliveries. Taking payments
over the phone, cash handling, employee management.
Goodwill of Central Michigan's Heartland
Assistant Manager - Lansing, MI
April 2018 to December 2019
My primary duties include Office work such as truck orders, inventory management, inter-office mail,
bank deposits and cash handling. My job also includes assisting employees in busy situations and
providing guidance to customers as needed.
Cashier/Sorter - Charlotte, MI
August 2015 to April 2018
Time Management, Handling Money, Store front and back area care and rotation of wares and textile. Being able to guide/aid customers when needed. Also providing answers to questions
and concerns for an optimal shopping experience
McDonald's
Cashier - Charlotte, MI
February 2014 to December 2019
Time Management, Handling Money, Being able to problem solve for customers in a fast-paced working environment.
Education
The University of Olivet - Olivet, MI
Bachelor's Degree in Journalism and Mass Communication
2009 to 2013
Olivet High School - Olivet, MI
High school diploma
2005 to 2009
Skills
• Microsoft Word/Excel (12 years)
• Customer Service (9 years)
• Management (4 years)
• Scheduling (3 years)
• Inventory Management (3 years)
• Training (5 years)
References Available Upon Request. BusinessInquiry@AlternativeInput.com